Before using the platform, please read the terms that govern the relationship between you and luck2. We've written this document in plain, straightforward language — no unnecessary legal jargon — so every user knows exactly what to expect from our platform and what we expect from you.
A quick summary of the main topics covered in this document — so you can find what you need with ease.
Eligibility requirements, identity verification process, user responsibilities, and account usage rules. Includes the prohibition on multiple accounts and the criteria for suspension.
Accepted methods (Pix, boleto, card, PicPay, Mercado Pago, TED), minimum amounts, processing times, and procedures for disputes or transaction errors.
How bets are accepted and settled, rules for cancelled or suspended events, Cash Out policies, and betting limits per market and game category.
General conditions for bonus use, rollover requirements where applicable, expiration of promotional credits, and the rules of the luck2 VIP Program across its five tiers.
Available tools (deposit limits, self-exclusion, session alerts), luck2's commitment to player protection, and procedures for underage account cases.
How luck2 collects, stores, and uses your personal data, in compliance with the LGPD. Includes your rights to access, correct, and delete your data, as well as our cookie policy.
In this document, the following terms have the meanings described below, regardless of whether they appear in singular or plural form:
By creating an account, making a deposit, or placing a bet on luck2, you expressly confirm that you have read, understood, and agree to these Terms and Conditions, as well as our Privacy Policy and the rules of Responsible Gaming. If you do not agree with any part of this document, you must not use luck2's services.
Important: These Terms constitute a legally binding agreement between you and luck2. In the event of a conflict between versions in different languages, the Brazilian Portuguese version shall prevail.
To create and maintain an account on luck2, the user must meet all of the following requirements:
Each user may have only an active account on luck2. Opening multiple accounts — whether using the same CPF, email address, phone number, or device — is strictly prohibited and subject to immediate suspension and cancellation of all associated balances and bonuses. If you believe you have accidentally created a second account, contact our support team immediately to resolve the issue.
By registering, you agree to provide truthful, accurate, and complete information. Your name, CPF, date of birth, and contact details must be your own — registering with someone else's information is not permitted. luck2 may request confirmation of this information at any time, and refusing to provide requested documentation may result in account suspension.
Luck2 is legally required to verify the identity of its users before processing withdrawals or when there are signs of suspicious activity. This process — known as KYC (Know Your Customer) — protects both you and the integrity of the platform.
To complete verification, we may request the following documents:
Identity verification is completed within 48 business hours of document submission. During this period, the account remains active for betting, but withdrawals may be held until the process is complete. luck2 treats all submitted documents with full confidentiality, in compliance with the LGPD.
Please note: Accounts that do not complete identity verification within 30 days of a formal request may have withdrawals suspended until the matter is resolved. This does not affect your balance — it remains available as soon as verification is complete.
Luck2 accepts deposits exclusively through the Brazilian payment methods listed below. All amounts are processed in BRL (R$).
Only payment methods in the user's own name are accepted. Deposits made by third parties will be returned to the original payment method and may trigger an account investigation. luck2 reserves the right to request proof of payment method ownership at any time.
Luck2 does not charge any fees for deposits. Any fees charged by the user's bank or card provider are the user's own responsibility.
Luck2 processes withdrawals exclusively to payment methods registered in the account holder's name. Withdrawals to third-party accounts or Pix keys are not permitted.
Withdrawals above R$ 500.00 may be subject to full identity verification before processing. This is a standard compliance procedure and does not imply any suspicion of wrongdoing. The verification process takes up to 48 business hours.
Luck2 VIP Program members at the Gold, Diamond, and Platinum levels have their withdrawals processed with priority. For Diamond and Platinum members, the guaranteed processing time is up to 5 minutes via Pix.
Anti-fraud policy: In exceptional cases, luck2 may place a withdrawal on hold for up to 72 hours for security review. When this happens, the user is notified by email with an explanation and the expected resolution timeframe.
Sports Betting at luck2 covers football (Brasileirão Série A, Copa do Brasil, Libertadores, and other leagues), volleyball, basketball (NBB), MMA/UFC, e-sports (CS2, LoL CBLoL, Valorant, Free Fire LBFF, and more), and other sports available on the platform.
A bet is considered confirmed only once the on-screen confirmation is displayed and the corresponding amount has been deducted from the user's balance. Bets that are pending or unconfirmed are not guaranteed. luck2 reserves the right to refuse or limit bets at any time, particularly in cases of incorrect odds or suspected manipulation.
If an event is canceled before it begins or suspended without a conclusion within the timeframe defined by the tournament rules, all pre-game bets are fully refunded to the user's real balance. For live bets, settlement follows the official partial result declared by the event organizer, in accordance with the sport-specific rules available on the platform.
The cash out feature allows the user to settle a bet before the event concludes, receiving a proportional amount calculated using real-time odds. The cash out value may be lower than the original potential return. Cash out is not available in all markets or at all points during a match — availability is indicated in the bet interface.
Luck2 reserves the right to void bets placed at clearly incorrect odds (due to technical or input errors). In such cases, the staked amount is returned to the real balance with no deduction. luck2 is not liable for winnings based on odds that clearly did not reflect actual market conditions.
Luck2 offers live casino games (blackjack, roulette, baccarat, and others), slots, and crash games provided by certified and audited suppliers. All games use random number generators (RNG) certified by independent laboratories, ensuring that outcomes are unbiased and cannot be manipulated by the platform or the user.
Casino games display their return-to-player (RTP) rate in each game's information section. RTP is a long-term statistical value and does not guarantee results in individual sessions. Each round or hand is independent of previous ones.
VIP blackjack and roulette tables are exclusively available to luck2 VIP Program members at the Gold, Diamond, and Platinum tiers. These tables feature differentiated betting limits and dedicated dealers. Access is granted automatically based on the user's VIP tier.
Technical failures: In the event of a disconnection or technical failure during a Live Casino round, luck2 will refund the amount wagered on the affected round based on server records. Rounds completed before the disconnection are settled normally.
Luck2 offers welcome bonuses, free bets, cashback, and other periodic promotions. Each promotion has its own specific terms, available on the offer page. The general rules below apply to all bonuses unless the promotion's specific terms state otherwise.
The luck2 VIP Program has its own cashback benefits and monthly bonuses, described in the following section and on the VIP Program.
The luck2 VIP Program is a loyalty system with five tiers: Bronze, Silver, Gold, Diamond, and Platinum. All registered users are automatically enrolled at the Bronze tier. Progression is based on total betting volume accumulated over the previous 90 days.
The weekly VIP cashback is credited as real balance every Monday and can be withdrawn directly via Pix, with no additional rollover. Monthly tier bonuses may have specific conditions outlined in the VIP section of your account. Tier status is recalculated monthly based on points earned over the last 90 days — luck2 will notify users in advance if a tier downgrade is possible.
By using luck2, you agree not to engage in any of the conduct listed below. Any violation may result in immediate account suspension, balance cancellation, and, where applicable, reporting to the relevant authorities.
Luck2 uses automated systems and manual review to detect irregular behavior. Investigations may be conducted without prior notice to the user under review.
Luck2 may suspend or close an account in the following situations:
In cases of suspension for a violation, the real balance (excluding active bonuses) may be held for investigation and potentially returned upon completion of the process, at luck2's discretion and subject to the outcome of the investigation. The user is notified by email of the suspension and may contest the decision through the support channel.
Voluntary account closure can be requested at any time via support. Once closed, any available real balance will be returned via Pix to the registered key, following identity verification.
Luck2 is committed to promoting responsible gambling. Betting should be a form of entertainment — not a source of income or a response to financial difficulties. If you feel you have lost control of your gambling habits, use the tools available on the platform or seek professional help.
The responsible gaming tools available on luck2 include:
Luck2 will not send promotions or bonus offers to users under active self-exclusion. If you believe you have received such a communication in error, please contact our support team immediately. If you are experiencing difficulties related to gambling, visit our Responsible Gaming or call CVV: 188 (24 hours, free of charge).
Luck2 collects, processes, and stores personal data in compliance with the General Data Protection Law (Law No. 13.709/2018 — LGPD). The data collected is used exclusively for the purposes described in our Privacy Policy, which includes:
You have the following rights regarding your personal data at luck2: access, correction, deletion, portability, withdrawal of consent, and objection to processing. To exercise any of these rights, contact us at suporte@luck2.best with the subject line "LGPD Rights".
Luck2 does not share personal data with third parties for commercial purposes without your express consent. Sharing with technical partners (payment processors, game providers) is carried out under confidentiality agreements and limited to the minimum necessary to deliver the services.
Luck2 is not liable for financial losses resulting from bets placed on the platform — the outcome of any bet is inherently uncertain and the financial risk lies entirely with the user. luck2 is also not liable for:
Luck2's total liability for any individual claim is limited to the amount of the real balance available in the user's account at the time of the incident. luck2 is not liable for indirect damages, lost profits, or consequential losses.
Luck2 may update these Terms and Conditions periodically to reflect regulatory changes, new platform features, or adjustments to Brazilian law. When significant changes are made, users will be notified by email at least 7 days before the new terms take effect.
The most up-to-date version of the Terms will always be available at luck2.best/terms-conditions, with the date of the last update indicated. Continued use of the platform after the new terms take effect constitutes acceptance of the changes. If you disagree with the new terms, you may close your account at no cost by requesting a withdrawal of your available real balance.
These Terms and Conditions are governed by Brazilian law, in particular the Consumer Protection Code (Law No. 8,078/1990), the General Data Protection Law (Law No. 13,709/2018), and applicable betting and gaming legislation in Brazil.
For dispute resolution, the parties agree to first seek an amicable solution through luck2's support channel (suporte@luck2.best). If out-of-court resolution is not possible, the elected jurisdiction is the court of the user's domicile in Brazil, in accordance with Article 101, Item I of the Consumer Protection Code.
If you have any questions about these Terms and Conditions, please contact our support team at suporte@luck2.best or via the live chat available 24 hours a day on the platform.
Luck2 handles your personal data with the utmost seriousness and in full compliance with the LGPD. Your information is never shared with third parties without your authorization. To exercise your data subject rights, please contact our support team. Read our Privacy Policy for full details.
For a complete picture of your relationship with luck2, please also refer to the documents below.
How we collect, process, and protect your personal data — in compliance with the LGPD.
Read documentSelf-control tools, limits, self-exclusion, and support resources for players.
Read documentQuick answers to the most common questions about registration, betting, payments, and bonuses.
Read documentBelow is a summary of the most relevant points of these Terms for everyday luck2 users. For full details, refer to the corresponding section above.
Our support team is available 24/7 in Portuguese. If you have any questions about these Terms, your account, or any luck2 service, reach out through the channels below.